Faq

1. How do I place an order on the SB by Stefano Borella website?

  • Placing an order is quick and easy:
  • Browse through our product categories and select the item you like to see all the details of the item (color, material etc..)
  • after you decide the product you want to buy, click the “ADD TO CART” button
  • you are able to review the size and the color you choose , so you can click “CONFIRM” to proceed with the purchase.
  • to finalize the purchase, just click “BUY NOW” and follow the instructions.
  • to delete any item from your cart, just click the “REMOVE” button you will find next to the item in your cart.


2. Do I need to create an account to place an order?

You are not obliged to create an account to proceed with the purchase. SB by Stefano Borella recommend that you create an account to enjoy the benefits of managing your account.


3. What payment types does SB by Stefano Borella accept?

We accept Visa, Visa Electron, American Express, MasterCard, Maestro, Diners, Discover Card, Japan Credit Bureau (JCB) and Paypal. Please note that there may be additional payment authentication required by your card issuer such as Verified by Visa, Mastercard Secure Code and Amex SafeKey.


4. When will SB by Stefano Borella debit my card/account?

Once the payment will be confirmed in our account, your order will be dispatched to you from our warehouse.


5. How will I know when you have received my order?

After you place your order, you will receive an email confirming the safe receipt of your order. You will also receive an Order Confirmation once all your details have been checked and the availability of your order has been verified.


6. I need more information on a product

Our aim is to give as much information as possible on the product pages of our items. Should you require any further information, please contact info@stefanoborella.com or call us on 0041 788260178, Monday to Friday between 9am and 6pm (GMT).


7. Do you offer a repair service?

To discuss a repair for your SB by Stefano Borella product, please contact support@stefanoborella.com or call us on 0041 788260178, Monday to Friday between 9am and 6pm (GMT).