FAQ (Frequently Asked Questions)

How do I place an order on the SB by Stefano Borella website?

Placing an order is quick and easy:

  • Browse through our product categories and select the item you like to see all the details of the item (color, material etc..)
  • After you decide the product you want to buy, click the “ADD TO CART” button
  • Here you will be able to review the size and the color you choose,
  • To delete any item from your cart, just click the “REMOVE” button you will find next to the item in your cart.

You can click “PROCEED TO CHECKOUT” to confirm the purchase.

Do I need to create an account to place an order?

You are not obliged to create an account to proceed with the purchase. SB by Stefano Borella recommend that you create an account to enjoy the benefits of managing your account.

What payment types does SB by Stefano Borella accept?

We accept all the major credit cards like: Visa, Visa Electron, American Express, MasterCard, Maestro, Diners etc.. Please note that there may be additional payment authentication required by your card issuer such as Verified by Visa, Mastercard Secure Code and Amex SafeKey.

Moreover, we also accept PayPal and wire bank transfer.

When will SB by Stefano Borella debit my card/account?

Once the order is confirmed, your payment will be accepted from our central office. The goods will be dispatched as per our email confirmation.

How will I know when you have received my order?

After you place your order, you will receive an email that confirms the receipt of your order. You will also receive a communication from our central office once all your details have been checked and the availability of your order has been verified.

I need more information on a product

Our aim is to give as much information as possible on the product pages of our items. You can ask for any further info to: info@stefanoborella.com or calling 0041 788260178, Monday to Friday between 9am and 6pm (GMT).

Do you offer a repair service?

To discuss a repair for your SB by Stefano Borella product, please contact support@stefanoborella.com or call us on 0041 788260178, Monday to Friday between 9am and 6pm (GMT).

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